{"id":9,"date":"2026-04-08T20:23:51","date_gmt":"2026-04-08T20:23:51","guid":{"rendered":"https:\/\/customlynn.com\/shop26\/?page_id=9"},"modified":"2026-04-08T20:46:54","modified_gmt":"2026-04-08T20:46:54","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/customlynn.com\/shop26\/the-two-crafty-winos\/refund-return-policy\/","title":{"rendered":"Refund\/Return Policy"},"content":{"rendered":"<h3>&#x2728; Our Promise<\/h3>\n<p class=\"isSelectedEnd\">At <strong>Two Crafty Winos<\/strong>, every item is thoughtfully handmade with care and creativity. Because of this, each piece is unique and may feature slight variations from product photos. These differences are part of the charm and character of handmade goods\u2014not imperfections.<\/p>\n<p class=\"isSelectedEnd\">We take great pride in our work and want you to love your purchase. If something isn\u2019t quite right, we\u2019re here to help.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x1f4e6; Return Eligibility<\/h3>\n<p class=\"isSelectedEnd\">Handmade items may be returned under the following conditions:<\/p>\n<ul data-spread=\"false\">\n<li>Returns must be requested within <strong>10 days of delivery<\/strong><\/li>\n<li>Items must be <strong>unused<\/strong>, in original condition, and in original packaging<\/li>\n<li><strong>Original shipping costs are non-refundable<\/strong><\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x1f6ab; Non-Returnable Items<\/h3>\n<p class=\"isSelectedEnd\">The following items are not eligible for return:<\/p>\n<ul data-spread=\"false\">\n<li><strong>Custom or personalized items<\/strong>, unless defective or damaged upon arrival<\/li>\n<li><strong>Gift cards<\/strong><\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x1f504; How to Start a Return<\/h3>\n<p class=\"isSelectedEnd\">To initiate a return:<\/p>\n<ol start=\"1\" data-spread=\"false\">\n<li>Email us at <a href=\"mailto:thetwocraftywinos@gmail.com\"><strong>thetwocraftywinos@gmail.com<\/strong><\/a> within the 10-day return window<\/li>\n<li>Include:\n<ul data-spread=\"false\">\n<li>Your <strong>order number<\/strong><\/li>\n<li>Reason for the return<\/li>\n<li>Photos (if item is damaged or defective)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Our team will review your request and provide next steps. If the item is confirmed defective, we\u2019ll cover return shipping for repair or replacement.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x1f69a; Return Shipping<\/h3>\n<ul data-spread=\"false\">\n<li>Customers are responsible for return shipping costs unless the item is defective or damaged<\/li>\n<li>Items must be <strong>securely packaged<\/strong> to prevent damage in transit<\/li>\n<li>We recommend using a <strong>trackable shipping method<\/strong><\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x1f4b3; Refunds<\/h3>\n<ul data-spread=\"false\">\n<li>Refunds are processed after the returned item is received and inspected<\/li>\n<li>Approved refunds are issued to the <strong>original payment method<\/strong><\/li>\n<li>Please allow up to <strong>14 days<\/strong> for the refund to appear, depending on your provider<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Please note:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li><strong>No refunds on personalized items<\/strong> \u2014 replacements only<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x1f501; Exchanges<\/h3>\n<ul data-spread=\"false\">\n<li>Exchanges are available for non-personalized items<\/li>\n<li>Additional shipping fees may apply<\/li>\n<li><strong>Personalized items are not eligible for exchange<\/strong><\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x26a0;&#xfe0f; Damaged or Defective Items<\/h3>\n<p class=\"isSelectedEnd\">If your item arrives damaged or defective:<\/p>\n<ul data-spread=\"false\">\n<li>Contact us <strong>immediately<\/strong> with photos and a description<\/li>\n<li>We will arrange a <strong>replacement<\/strong> as quickly as possible<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x274c; Order Cancellations<\/h3>\n<ul data-spread=\"false\">\n<li>Orders may be canceled within <strong>24 hours<\/strong> of purchase<\/li>\n<li>Please contact us as soon as possible for assistance<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x1f50d; What Counts as \u201cDefective\u201d?<\/h3>\n<p>Because handmade items naturally vary, minor differences are expected. However, a product may be considered defective if it has significant issues such as:<\/p>\n<ul>\n<li><strong>Material defects<\/strong> (e.g., loose or missing rhinestones, wrinkled vinyl)<\/li>\n<li><strong>Incorrect dimensions<\/strong> that significantly differ from the product description<\/li>\n<li><strong>Severe misalignment or asymmetry<\/strong> affecting appearance or usability<\/li>\n<li><strong>Stitching or structural issues<\/strong> (e.g., seams coming apart)<\/li>\n<\/ul>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h3>&#x1f4cc; Final Notes<\/h3>\n<p class=\"isSelectedEnd\">This policy may be updated at any time without prior notice. We recommend reviewing it before making a purchase.<\/p>\n<p class=\"isSelectedEnd\">If you have any questions or need assistance, we\u2019re always happy to help\u2014just reach out!<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<p><strong>Two Crafty Winos<\/strong><br \/>\n&#x1f4e7; <a href=\"mailto:thetwocraftywinos@gmail.com\">thetwocraftywinos@gmail.com<\/a><br \/>\n<em>Handmade with heart. Crafted with personality.<\/em><\/p>\n<p>Effective July 2023<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#x2728; Our Promise At Two Crafty Winos, every item is thoughtfully handmade with care and creativity. Because of this, each piece is unique and may feature slight variations from product photos. These differences are part of the charm and character of handmade goods\u2014not imperfections. We take great pride in our work and want you to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":6,"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":28,"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/pages\/9\/revisions\/28"}],"up":[{"embeddable":true,"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/pages\/22"}],"wp:attachment":[{"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}