{"id":9,"date":"2026-04-08T20:23:51","date_gmt":"2026-04-08T20:23:51","guid":{"rendered":"https:\/\/customlynn.com\/shop26\/?page_id=9"},"modified":"2026-04-20T20:19:28","modified_gmt":"2026-04-20T20:19:28","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/customlynn.com\/shop26\/refund-return-policy\/","title":{"rendered":"Refund\/Return Policy"},"content":{"rendered":"<p>Our Promise<\/p>\n<p class=\"isSelectedEnd\">At <strong>Two Crafty Winos<\/strong>, every item is thoughtfully handmade with care and creativity. Because of this, each piece is unique and may feature slight variations from product photos. These differences are part of the charm and character of handmade goods\u2014not imperfections.<\/p>\n<p class=\"isSelectedEnd\">We take great pride in our work and want you to love your purchase. If something isn\u2019t quite right, we\u2019re here to help.<\/p>\n<p>Return Eligibility<\/p>\n<p class=\"isSelectedEnd\">Handmade items may be returned under the following conditions:<\/p>\n<ul data-spread=\"false\">\n<li>Returns must be requested within <strong>10 days of delivery<\/strong><\/li>\n<li>Items must be <strong>unused<\/strong>, in original condition, and in original packaging<\/li>\n<li><strong>Original shipping costs are non-refundable<\/strong><\/li>\n<\/ul>\n<p>Non-Returnable Items<\/p>\n<p class=\"isSelectedEnd\">The following items are not eligible for return:<\/p>\n<ul data-spread=\"false\">\n<li><strong>Custom or personalized items<\/strong>, unless defective or damaged upon arrival<\/li>\n<li><strong>Gift cards<\/strong><\/li>\n<\/ul>\n<p>How to Start a Return<\/p>\n<p class=\"isSelectedEnd\">To initiate a return:<\/p>\n<ol start=\"1\" data-spread=\"false\">\n<li>Email us at <a href=\"mailto:thetwocraftywinos@gmail.com\"><strong>thetwocraftywinos@gmail.com<\/strong><\/a> within the 10-day return window<\/li>\n<li>Include:\n<ul data-spread=\"false\">\n<li>Your <strong>order number<\/strong><\/li>\n<li>Reason for the return<\/li>\n<li>Photos (if item is damaged or defective)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Our team will review your request and provide next steps. If the item is confirmed defective, we\u2019ll cover return shipping for repair or replacement.<\/p>\n<p>\u00a0Return Shipping<\/p>\n<ul data-spread=\"false\">\n<li>Customers are responsible for return shipping costs unless the item is defective or damaged<\/li>\n<li>Items must be <strong>securely packaged<\/strong> to prevent damage in transit<\/li>\n<li>We recommend using a <strong>trackable shipping method<\/strong><\/li>\n<\/ul>\n<p>Refunds<\/p>\n<ul data-spread=\"false\">\n<li>Refunds are processed after the returned item is received and inspected<\/li>\n<li>Approved refunds are issued to the <strong>original payment method<\/strong><\/li>\n<li>Please allow up to <strong>14 days<\/strong> for the refund to appear, depending on your provider<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Please note:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li><strong>No refunds on personalized\/customized items<\/strong> \u2014 replacements only<\/li>\n<\/ul>\n<p>Exchanges<\/p>\n<ul data-spread=\"false\">\n<li>Exchanges are available for non-personalized items<\/li>\n<li>Additional shipping fees may apply<\/li>\n<li><strong>Personalized items are not eligible for exchange<\/strong><\/li>\n<\/ul>\n<p>Damaged or Defective Items<\/p>\n<p class=\"isSelectedEnd\">If your item arrives damaged or defective:<\/p>\n<ul data-spread=\"false\">\n<li>Contact us <strong>immediately<\/strong> with photos and a description<\/li>\n<li>We will arrange a <strong>replacement<\/strong> as quickly as possible<\/li>\n<\/ul>\n<p>Order Cancellations<\/p>\n<ul data-spread=\"false\">\n<li>Orders may be canceled within <strong>24 hours<\/strong> of purchase if the order has not gone to the warehouse.<\/li>\n<li>Please contact us as soon as possible for assistance<\/li>\n<\/ul>\n<p>What Counts as \u201cDefective\u201d?<\/p>\n<p>Because handmade items naturally vary, minor differences are expected. However, a product may be considered defective if it has significant issues such as:<\/p>\n<ul>\n<li><strong>Material defects<\/strong> (e.g., loose or missing rhinestones, wrinkled vinyl)<\/li>\n<li><strong>Incorrect dimensions<\/strong> that significantly differ from the product description<\/li>\n<li><strong>Severe misalignment or asymmetry<\/strong> affecting appearance or usability<\/li>\n<li><strong>Stitching or structural issues<\/strong> (e.g., seams coming apart)<\/li>\n<\/ul>\n<p>Final Notes<\/p>\n<p class=\"isSelectedEnd\">This policy may be updated at any time without prior notice. We recommend reviewing it before making a purchase.<\/p>\n<p class=\"isSelectedEnd\">If you have any questions or need assistance, we\u2019re always happy to help\u2014just reach out!<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<p><strong>Two Crafty Winos<\/strong><br \/>\n&#x1f4e7; <a href=\"mailto:thetwocraftywinos@gmail.com\">thetwocraftywinos@gmail.com<\/a><br \/>\n<em>Handmade with heart. Crafted with personality.<\/em><\/p>\n<p>Effective July 2023<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Promise At Two Crafty Winos, every item is thoughtfully handmade with care and creativity. Because of this, each piece is unique and may feature slight variations from product photos. These differences are part of the charm and character of handmade goods\u2014not imperfections. We take great pride in our work and want you to love [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":9,"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":450,"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/pages\/9\/revisions\/450"}],"wp:attachment":[{"href":"https:\/\/customlynn.com\/shop26\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}